Receive
Notifications and the Delivery Log
How notifications are sent, what each status means, and how to resend, dismiss and get alerted.
Order of events
- The submission is stored.
- Notifications are queued: emails to your recipients, the confirmation to the submitter if enabled, and every integration, Shopify action and Flow trigger configured for the form.
- Each one is attempted separately with its own retries. A failure in one never affects the others or the stored submission.
Emails
To you: sent to the recipients in Settings, or to the recipients a logic rule routes to. Reply-to is the submitter's address. The subject defaults to "New {{form}} submission ({{ref}})" and can be changed per form.
To the submitter: turn on Send a confirmation email to the submitter in the form's Form tab. Subject and body accept placeholders such as {{name}} and any field key.
Design: Settings, Email design, sets the logo, accent colour, header and footer text used by every email. A preview is shown next to the settings.
Emails are sent from Form Expert's sending domain. Monthly email allowances are listed on Plans and billing.
Statuses
| Status | Meaning |
|---|---|
| Queued | Waiting for the worker |
| Sending | In progress |
| Sent | Accepted by the provider; delivery not yet confirmed |
| Delivered | Confirmed delivered |
| Bounced | The recipient's server rejected it |
| Failed | All attempts failed; the reason is in the Detail column |
| Complained | The recipient marked it as spam |
Integrations, Shopify actions and Flow triggers use the same statuses.
Retries
Failed attempts are retried automatically with increasing delays. The Attempts column counts them. The Detail column shows the provider's last response.
Needs attention
Failed, bounced and complained deliveries appear under Needs attention in the Delivery Log and on Home, and raise an alert in the app.
- Resend queues a new attempt and links it to the original row.
- Dismiss acknowledges the failure. The row moves to the Dismissed view and stays as a record; it can be restored.
- Dismiss all clears every open alert at once.
Daily digest
Settings, Daily digest, sends one email at 08:00 in your store's timezone: how many submissions arrived the day before and whether every notification was delivered. It is sent independently of the notification path, so it also reports when notification email itself is failing.
Finding a delivery
Search by submission reference (FX-…) or recipient, filter by status or form. Each submission page also lists its own deliveries.
Something missing? Submit a ticket.