Troubleshooting

The form does not appear on the storefront

• The form must be published. Draft forms are not served.
• App block: the theme editor must have the block saved on the page you are viewing, with the form selected in the block settings.
• App embed: Form Expert embed must be turned on under App embeds, and the data-formex-form ID must match the form.
• Scheduling: check Show from and Hide after on the block.
• Signed-in only: guests see a sign-in prompt instead of the form.

"Liquid templates don't support sections and blocks"

The page uses a legacy template. Use the app embed or the hosted page.

Notifications are not arriving

1. Open Delivery Log and find the submission by its reference.
2. Queued for more than a minute: the notification worker is behind; it catches up automatically.
3. Bounced or Failed: the Detail column shows the provider's reason. Check the recipient address in Settings, then Resend.
4. Delivered but not in the inbox: check the spam folder and any filtering on the recipient's mail server.

Form views show zero

Views are counted when the form is seen on the storefront through the app block, the app embed or the hosted page. The theme editor preview does not count views.

Customer was not created or tagged

The app needs the customer permission. Open the form's Shopify tab and accept the permission request, then resend the delivery from the Delivery Log.

The Flow trigger is missing

Flow triggers are on Starter and up. In Flow, search for "Form Expert" when choosing a trigger. Shopify Flow itself is not available on the Shopify Starter plan.

Draft order was not created

Draft orders need the write draft orders permission and a Pro or Scale plan. The Delivery Log row shows the reason; after fixing it, Resend creates the draft order.

Still stuck

Submit a ticket with the store domain, the form name and a submission reference.