Submissions, exports and data

Inbox

Submissions lists every submission with the form name, reference, sender, notification state and time. Unread ones carry a New badge. Open a submission to see the answers, files, attribution (page, referrer, UTM parameters), linked customer or draft order, and its deliveries.

Views: Inbox, Spam, Archived, and Applications when a registration form exists.

Search matches the reference, the sender's email and any answer. Filter by form and sort by date.

Bulk actions

Select rows to archive, mark as spam or not spam, or delete. Deleting is permanent.

Export

Export downloads the current filter as CSV on every plan, or Excel on Pro and Scale. Columns are the fields of the selected form, or of every form when exporting all, plus any field from an older version that still has data. Address fields export on one line; files export as links.

Attribution

Each submission records the page it was sent from, the referrer, the landing page and UTM parameters when present. They appear on the submission page, in exports and in webhook payloads.

Retention

Submissions and their files are kept for the retention period of your plan: 90 days on Free, 365 days on Starter, unlimited on Pro and Scale. Older submissions are removed automatically. Export before the period ends if you need to keep them.

Data requests

When a customer asks a store for their data, Shopify forwards the request to the app. Data requests lists them; download the customer's submissions as CSV to pass on. Erasure requests from Shopify are applied automatically: the customer's answers, email and files are removed and the submission is kept as a redacted record.